If you want some quick pasta, go for it. Nothing fancy about this place.
food was good. people were alright. tables were mostly all dirty plates on tables. they weren't very busy. some one had to empty p.a. table to be able to sit down.
Terrible service! Went through the drive through and they said they weren't taking orders at the drive through and that I would have to come inside to order. After ordering and waiting 25 minutes for my food i went to the counter to ask about my order to which the manager said " i sent that order out a long time ago i don't know what happened to it". I then asked if i could receive a discount to which she replied " I'm just going to give you your money back because i don't have time to make your order again". Absolutely the worst management and customer service ever! Don't waste your time going here.
The kitchen guy filled my salad bowl with his bare hands. Just reached in there and grabbed handful of lettuce. Unbelievable I had to tell them this is gross. It's minimum wage so can't expect too much but holy hell.
The past two times I have been here have been not very good experiences. The first of the two they were not taking orders through their drive through which I understand can happen, but then they took forever to get food made and I got burnt pizza... this most recent time we went in at 8:30 (an hour and a half before closing tims) the door had a sign that said they were only taking drive through, went into use the restroom and asked about it. One person said they were open and order, so we go up to order and the lady there tells us we can't dine in (There are other family's sitting at tables eating as well) her words were "we aren't serving dine in until we are caught up" not even apologetically. She seemed to dislike her job and not want to be there... within the time we were there 4 other vehicles with groups of 2-6 people left as well due to this... poor business practice.
Fazoli S is a US Restaurant based in Ames, Iowa. Fazoli S is located at 2435 Grand Ave, Ames, IA 50010, USA.
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