The receptionist was VERY rude and snappy towards me in a very fragile situation of my sick lizard. They are very overpriced but the doctors and nurses there are excellent. For the receptionist I would recommend not calling or going somewhere else to get information. I am very upset and Disappointed at the attitude I was treated with while talking about my sick lizard.
I have the flow charts showing that the puppies were basically starved, given meals ranging between .1ml-.5ml every 2 hours. Each puppy was fed approximately 5ml over a 36 hour period (not even enough to keep a baby squirrel alive) and they should have been fed approximately 100ml each! What person with a lick of common sense believe that a meal for a 10 ounce puppy is 2-10 drops of formula?? When I found out the amounts fed, after the first pup had died, I was in tears trying to tell them that they were starving my puppies. They wouldn't listen (seems to be a big problem there)......all they had to do was read the back of the Esbilac can. The puppies likely never needed the oxygen, they needed food.
We've taken our pets here for the last 25 years. This used to be a top-of-the line place to go but we've watched it slowly go down-hill for the past 10 years and after this, we will never go there again.
Did a great job with removing my hedgehogs tumor and continued up every couple of days to see how he was doing, highly recommend!
This place is absolutely amazing. The staff, students and doctors are all wonderful and go way out of their way to help without hesitation. Our dog was transferred here not expected to survive. She had emergency surgery and was in ICU for five days. Thanks to the world class care and huge pool of top notch doctors and students, she is laying here with me right now. I can't say enough about how excellent the care is here. And I can say without a doubt I would feel this way regardless of the outcome.
If zero stars were an option, that would be my choice. I had a litter of puppies born here by elective C-section which was planned from the day we did the ultrasound and found out that she was pregnant. The puppies were born at approximately 10:30AM and had nothing to eat for at least 4 hours, at which time the almost 9-10 ounce puppies were given 0.5ml. (they should have each and at least 5ml) When we were to leave with them, 1 was having some labored breathing and a couple of others seemed weak and like they could also use some supportive care so we left the litter with the ICU.....that was the beginning of 10 days of hell.
When I was ready the review I thought oh the place can't be that bad...so I called for an apt. for my boy to be neutered...when I asked how much they charged...the receptionist was put off and asked "don't you have a regular vet? I stated yes, but we have brought him here before....she stated oh between $1,500.00 and $2,000.00! Insane, first I found her a little rude...second I was calling for the ISU's Vet Clinic and this is the place they game me. She could have been polite and and mention that this is an ER only...I was very put off by the way this phone conversation was handled!
Isu Small Animal Hospital is a US Veterinary Care based in Ames, Iowa. Isu Small Animal Hospital is located at 1809 S Riverside Dr, Ames, IA 50010, USA.
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