I came in on black Friday to get the promotion. I came in around 7pm and put in my name and told they would call me back tomorrow and when i came back the next day i got my phone and everything very quickly and professionally. The 2 clerks working had been there all weekend and were doing amazing at handling the crowd.
Went into the store in December. They had several promotions going on. Miranda helped us upgrade two phones stating we should get about $450 back in rebates in about 6-8 weeks. I have yet to get anything. I called US Cellular to check on the status (over 45 mins). I find out that since we weren't told we need to have device protection on these two phones we don't qualify for the $450 in rebates. I was only told we needed to turn in the Samsung for the additional rebate. Apparently Miranda didn't understand the rebates enough to fully explain all the details to the customers. Another reason not to go to a retail store. The corporate stores are worth the wait! Trevor with corporate customer service went out of their way to clean up the messes you created.
Demond and Andrew were great
U S Cellular Authorized Agent Premier Locations is a US Store based in Ames, Iowa. U S Cellular Authorized Agent Premier Locations is located at 725 24th St, Ames, IA 50010, USA.
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