I was not acknowledged upon entering for several minutes. I was told it would be 20 minute wait, even though it did not appear any customers were in the salon. They took my phone number but never called me when it was time for the appointment. We walked back by about 10 minutes later and the stylist was just looking on her phone with another woman. And the stylist was wearing what appeared to be pajamas. The corporate level also made nothing but excuses for the behavior.
They were closed when the website said they were supposed to be open. Also, customers are frequently turned away due to understaffing.
Smartstyle Hair Salon is a US Hair Care Studio based in Ames, Iowa. Smartstyle Hair Salon is located at 534 S Duff Ave, Ames, IA 50010, USA.
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