Pretty bad service. Waited for help. Asked the front desk if they could help. They couldnt leave their desk... but would send someone over. No one showed up. Got up to the front desk and they tried to over charge by DOUBLE!!
I recently went in to reposition the screen protector on my iPhone X, it was originally not placed well after I had paid for them to put it on. A certain associate named Dan put on my screen protector again and the moment I told him that I still could see bubbles on the top corners and that it bothered me, I asked him if there is anything he could do about it, he told me to just go home and that it would go away. I knew that it would not because that had happened 3 weeks before it was the whole reason I was back. So I told him that it was not going to go away and he immediately raised his voice and said "well there is nothing I can do to help you in that case you just have to live with it. That is a small section of the whole screen I don't see how that could be a problem." As he handed the phone back to me. I immediately left the store feeling disappointed and Mind you, I had paid $8 to get the service that was the worst I ever had on top of that he was really disrespectful I don't think I'm ever going back!
Kind of disappointed with the customer service. Was trying to check out and the price on their own online site was less price. Was trying to price match with their own website and the cashier said that I would have to order it online for store pick up in order to get that price. Overriding the price would have been convenient for the customer, not saying that it was necessary for them to do it.
I Went to pick up a couple Nintendo Switch games, before I left to go to the store, I checked online to make sure they had two particular games in stock and they were both available at this store. When I Got to the store both games were not on display even though they were released 3 days before my visit (no price tag or anything on display about these games). I was also extremely disappointed in the display of the Nintendo switch titles because they had around 50 copies of both Arms and 1-2 Switch taking up about 1/3 of the whole display. Please keep your displays up to date and have every title equally available for your customers to view and purchase. (Also it makes a game look bad if you have an enormous number of copies of it on the shelf, just keep like 10-15 out and put the rest in storage)
Helpful, knowledgeable, staff. They answered questions that were relevant to my purchasing decision and suggested options that I hadn't realized were available. When I had questions about additional products, they introduced me to the staff member who could best answer those questions.
Best Buy is a US Electronics Store based in Ames, Iowa. Best Buy is located at 1220 S Duff Ave, Ames, IA 50010, USA.
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