This is the second time I've visited a Bike World location and felt like I was being talked down to by the sales staff. Maybe I'm being a bit unfair. I've been to some pretty awesome bike shops. Virtuous Cycles in Lafayette Indiana comes to mind. Skyline Cycle in Ogden Utah also. These were very informal places where time stood still, the owner was "all in" and you felt like you belonged.
Great local store, won best bike store, plus best overall local store in Des Moines, very knowlegdable and helpful with suggestions and replacements...
I don't get that feeling at Bike World. The feeling I get is "we're smarter than you." I've gotten it twice now and there's not going to be a third time. They're obviously successful in the local market, but they don't speak to me at all.
I went in to Bike World in Ames for a new helmet and with a price range in mind. Selection was pretty good, prices were reasonable for what was offered (no deep Amazon-like discounts but I was willing to pay a bit more in order to patronize my local business), and customer assistance was immediate. Unfortunately, I was directed out of my stated price range instantly without being shown their cheaper options, and when I said I'd still like to shop around my price range before buying, the sales associate simply walked away from me mid-sentence. I was taken aback given that there are other bike shops in town.
Great service! I'm a very new (road bike) rider and have a lot to learn. Steve was very patient with me and helped me find the perfect bike for my current biking needs!
Helpful staff and fair prices.
Bike World is a US Bicycle Store based in Ames, Iowa. Bike World is located at 126 S 3rd St, Ames, IA 50010, USA.
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